Our SSD drives use the NVMe protocol. So long as your
computer or laptop’s motherboard supports this type of drive, you should have
no issues. If you would like to make sure, please provide the spec detail of
your motherboard or laptop and our expert staff will advise you through e-mail.

Storage & Memory
M.2 NVMe SSD Questions
Will this product work with any PC or laptop?
Do I require a heatsink for this SSD?
No heatsink is not mandatory.
How much space is available?
Depends on which capacity you chose under our selection
menu.
What is TRIM?
TRIM is a feature that efficiently manages the unused space
within an SSD, which improves the performance of read & write commands.
What is MTBF?
MTBF stands for “Mean Time Between Failure” and indicates
the longevity of the SSD.
Does these SSD compatible with early 2012 Macbook Air?
The Macbook Airs and Macbook Retinas all use apple
proprietary SSDs that are not upgradable with 3rd party drives.
Do the SSDs use TLC?
Our SSD use Toshiba BiCS3 TLC NAND flash
How many LED lights are on your RGB SSD?
13 total LED with 3 in the front and 10 on the back.
How bright are the LEDs on the RGB SSD?
13 LED work harmoniously to shine in low to mid light setting.
Is it difficult to install the M.2 SSD into PC?
It is not very difficult, as long as there are PCI-E slot in
your system. Refer to your system’s manual for more info or contact your
system’s manufacturer.
Device does not show in BIOS
M.2 slots can use either SATA or NVMe protocols. Double
check your motherboard’s manual to ensure that NVMe drives are indeed
supported. Also, ensure that your motherboard is showing EFI boot options. If
your motherboard defaults to Legacy, then the drive may not appear.
M.2 device shows up in BIOS, but Windows is unable to recognize.
1. Check to make sure the M.2 device is set is the primary boot device. (Enter BIOS according to motherboard manual, look for boot order, change first entry to the M.2 device).
2. The second option is to boot up Windows. Open the disk management tool. Select the M.2 device, right-click and look for initialize option. This will give the device a partition table and add an NTSF partition. Afterwards, Windows should be able to recognize.
How come there is a slight difference between my friend’s M.2 ACE SSD and mine?
Performance vary depending on the capacity. Actual performance may vary based on system and hardware configuration. Actual usable capacity may be less (due to formatting, partitioning, operating system, applications or otherwise).
How did you measure your SSD speed?
Performance benchmark is measure in following condition:
CrystalDiskMark 5.1.2, 1GB range, QD=32, Thread=1
IOMeter, 1GB range, 4K data size, QD=32 (3) ATTO, transfer size 8192KB.
What is predict and fetch?
Predict & Fetch to improve the read speed. When the host issues sequential read commands to the PCIe SSD, the PCIe SSD will automatically expect that the following will also be read commands. Thus, before receiving the next command, flash has already prepared the data.
Why does the 2 TB drive have fewer IOPS than the 1 TB drive?
The 2 TB drive
is comprised of four 512 GB die packages whereas the 1 TB uses four 256 GB die
packages. The larger memory has a slightly longer propagation time and hence,
fewer IOPS.
M.2 Docking Base Questions
Why is my drive not being detected?
This device does not support hot swapping. Make sure to
unplug the docking base, plug in the M.2, and finally plug in to the computer.
Please note that depending on the computer and operating system, the device may
take several seconds to detect. See also “Does this device support hot swap?”, “Does
this device support SATA M.2 devices?”, or “Device plugged in but doesn’t show
in Windows 10” for more troubleshooting information.
Device plugged in, but doesn’t show in Windows 10
If the SSD has never been used before, then it will not
appear under “This PC.” In order to see your device, open Disk Management. It
will likely prompt you to initialize the drive. If so, do this. If you need to
format yourself, then you will most likely want a GPT partition with the NTSF
file system. Look for these options and format accordingly. Afterwards, the
drive will be recognized.
Does this device support hot swap?
No, the docking base will need to be disconnected from the
PC before swapping the M.2 drive or the OS will not detect the drive.
Does this device support SATA M.2 devices?
No, the docking base only supports NVMe. This device will
not work with AHCI or SATA based devices. Please double check your drive’s
information. If you are still unsure, send us your drive’s make, model, and
serial number and we will happily assist you.
My device feels hot, is this normal?
NVMe drives are incredibly fast. However, with the speed
comes great heat. Digifast M.2 devices are equipped with safeguards that
prevent your device from becoming damaged. Use other devices at your own risk. Heating
up during operation is normal, but please take caution when removing the device
after use, as it can be quite hot.
With which operating systems will this work?
The device works with Windows 7 or later and MacOS 10.10.5
(Yosemite) or later. Most Linux distributions will work as well.
What chip does the docking base use?
It uses the JMicron JMS583 controller.
How long is the USB cable included?
The cable is a type-C to type-A cable and measures 20.5 cm.
Will this device work with my drive?
The docking base works with all M.2 NVMe drives. It will not
support SATA or AHCI. If you aren’t quite sure what this means, feel free to
send us an email with the drive’s make and model, and we can check for you.
Why is my docking base taking so long to register?
Your device may take up to 20 seconds to be recognized by Windows. There are many factors such as background tasks, available system memory, virus scanners, etc that may be slowing detection time. Check USB detection time for your operating system for more information.
What is the difference between automatic and manual modes?
Automatic mode will immediately power up your SSD upon
insertion. Manual mode will wait until you turn the power on yourself.
M.2 Enclosure Questions
What size M.2 does this support?
The Digifast enclosure supports NVMe M.2 of sizes 2242,
2260, and 2280. These sizes refer to the width and height in mm, ie 22mm x
42mm.
Does this device require any tools?
All tools required to use the enclosure are included with
the device (except for the drive itself).
Will this device work with any operating system?
The device works with Windows 7 or later and MacOS 10.10.5
(Yosemite) or later. Most Linux distributions will work as well.
If I remove my SSD from a working PC, will I be able to read the files using this device?
Yes, so long as the drive you are removing is NVMe (as
opposed to SATA), this will work without issues.
How fast will my SSD run using this enclosure?
The enclosure uses USB 3.2 Gen 2 which has a maximum
transfer rate of 10 Gbps. This translates to at most 1000 MB/sec read and
write.
What chip does the enclosure use?
It uses the JMicron JMS583 controller.
How long is the USB cable included?
The cable is a type-C to type-A cable and measures 20.5 cm
CPU Cooler Questions
CPU Cooler Questions
Does this require any kind of additional fluid?
No, this cooler is an all-inclusive unit. The fluid is built-in and requires no maintenance.
Will this fit my motherboard/socket?
It supports all newer models as well as some older ones. Here is a list of supported sockets:
Intel Sockets: 1151, 1150, 1155, 1156, 1366, 2011, 2011 V3, 2066
AMD Sockets: AM4, FM2+, FM2, AM3+, AM3, AM2+, AM2
Does it come with thermal paste?
Yes, a 1oz tube of thermal paste comes with the unit.
Are the lights customizable?
Yes, the cooler as well as each fan uses the standard ARGB connection. Please ensure that your motherboard has an available addressable header (often labeled ADD_HEADER).
What kind of pins/wires does the cooler use?
All fans and pump use the ARGB 3-pin connection. Each connection has a female and male connection available for stacking.
Is there a connection for all fans that come with the radiator?
Yes, all fans have a 4-pin molex connection for power and a 3-pin ARGB for light control.
How long are the CPU cooler tubes?
The tube length varies depending on the model: the N12 is 300mm, the N24 is 350mm and the N36 is 380mm.
Device Cloner Questions
M.2 Duplicator Questions
What is the feature of the M.2 duplicator?
Stand-alone design FPGA operation. (Non-PC based design)
Dedicated bandwidth enables high volume duplication without speed compromise.
Light-weight form factor that packs a powerful punch, which provide peak transfer speed of up to 10 or 24 GB/min.
What is a modular socket?
When connecting devices to a socket thousands of times, the
connection will begin to wear out. For other duplicators, this would require
purchasing a new duplicator. With the Digifast modular socket, the user need only
replace the socket saving time and money.
Can I use both source ports or both target ports at the same time?
Only one port (M.2 or SATA) can be active on each side of
the machine at a given time. This device will only copy from one of the source
ports to one of the targets ports. For erasing, there is a setting to allow
erasing for both source and target ports. This feature will only work for one
M.2 or SATA on a side at a given time. In other words, for copy it will always
be one to one. For erase, you can do a maximum of two.
Do the erase functions comply with NIST or DoD standards?
Yes, the full and secure erase options are compliant with
NIST 800-88. DoD erase functions are compliant with DoD 5220.22M standards.
Gaming Product Questions
Gaming Keyboard Questions
Can you remove the wrist rest?
Yes, the rest comes off in two pieces so you can remove either, neither, or both.
Can I turn off the lights?
Yes, either through the software or use the built-in hotkeys will to toggle the lights.
Does this keyboard come with a warranty?
Yes, Digifast keyboards come with a 3-year warranty
What is the polling rate?
The polling rate is 1000Hz or once every millisecond.
What is the difference between the LK42 and LK32 models?
The overall style is a little different plus the LK42 model comes with a wrist rest. Each model comes with 8 key caps. The LK42 model has red caps while the LK32 has gray caps.
Will this keyboard work with Mac?
Yes, the keyboard will work with any Mac as well as Windows operating systems.
Mouse Pads Questions
How do you clean the spill?
Please gently press the spot carefully with damp cloth.
How large is the size of your gaming mouse mat?
Approximately 320*250*3 mm
Does this mouse mat have fray? And what is the life span of the product.
Our mouse mat has stitched edge which protect from fray and extend the lifespan longer than average mouse mat.
Apollo Headset Questions
How does the headset connect?
The audio cord uses a standard 3.5 mm audio jack. Both speaker and mic are built into one connection, but the headset comes with a Y-splitter for separate plugs as well.
Is this suitable for gaming?
Yes, this headset was designed with gamers in mind. The soft ear couplings and headband provide comfort for extended gaming sessions.
Does it have a warranty?
Yes, the headset offers an 18 month limited warranty. See the warranty section for more information.
Does it work with Xbox 1?
Yes, this headset will work Xbox 1 and later.
Why does the sound work but not the microphone?
Double check your sound properties and ensure that the microphone is set to the headset rather than the default microphone.
Does this headset require batteries?
No, the headset operates solely on the power provided by the 3.5 mm audio jack.
Does the headset have a mute button?
Yes, the headset has a remote built into the cord to provide microphone on/off and volume controls.
How long is the cord?
The cord measures 1.5m or 59in. The Y-splitter measures .2m or about 8in.
From what material is the cord made?
The internal wire is surrounded by a protective braided fiber.
Mouse Questions
Can the DPI adjusted on the mouse?
Yes, users can choose between 6 levels of DPI.
Can I choose the DPI for each setting?
Yes, the DPI values for each of the 6 levels can be set between 500 and 12000.
Can the RGB colors be adjusted?
Yes, Digifast Mouse Software allows users to fully customize the RGB colors as well as the pattern and speed.
How long is the cable?
The braided cable is approximately 180cm (71 in).
Can I program macros for the hotkeys?
Yes, the Digifast Software will allow users to run complete custom scripts at the touch of a button.
Do I need to use a mouse pad?
Technically no but you should always use one for the best response.
How long are the switches designed to last?
Digifast mice are tested for 50 million clicks.
Will this mouse work for a left-handed person?
Yes, the mouse is built symmetrically so either hand will feel comfortable.
How much does the mouse weigh?
The NF24 weighs 150g.
Streaming Device Questions
Video Capture Card Questions
What devices does this support?
Any device that utilizes an HDMI port will work.
Can it capture game sound?
Yes, sound is captured from the game. If you have a microphone plugged in, then this sound will be captured as well.
Does it come with streaming or recording software?
No, the capture device works with third-party software such OBS, XSplit, Twitch live streaming, YouTube live streaming, etc.
Will this device only work for streaming?
No, you can record or live stream. If you record, you will need recording software such as OBS or XSplit which can be downloaded from their respective websites.
Is there a connection for my headset that allows me to record my voice at the same time as in-game audio and video?
Yes, the capture device will record all of these at the same time.
Will this work on Mac or Linux?
Yes, this capture device will work on all operating systems.
Does it add any delay to the recording or stream?
The added delay is barely noticeable. If you have a fast computer, you will not notice a delay.
What cables are included?
It comes with a USB type-C and USB type A-C
Shipping Questions
General Questions
Q: Can you ship my order right after I place it?
A: We do not ship orders right away after we receive
purchase orders. Generally, the lead times are 1-3 days for most in-stock
products and lead times of 7-10 days for out of-stock products. Despite
products being in stock, built-to-order products are 2-3 days. In-stock COTS or
Commercial-Off-The-Shelf products are 1-2 days, depending when the order was
placed. (See question: Is there a cut off
time for order?)
Q: Who do you ship through?
A: We ship majority of our products through Fedex Standard Ground
for the 48 US Contiguous States. Depending on customer’s request we may be able
to ship through other preferred shipment couriers such as: USPS, UPS, or DHL.
For more information on shipping to other possible regions, please contact us.
Q: How much is the shipping fee?
A: Shipping fees will vary based on the product dimensions,
weight, and destination address that it is being ship to. Please feel free to
contact us to provide a shipping quotation.
Q: What should I do when the product is found defective or not working when it arrives?
A: Please report a DOA product within 48 hours from the
package delivered date. If 48 hours has passed, we can only follow the normal
RMA Warranty procedure.
Q: Is there a cut off time for order?
A: Yes. If you require your order to be shipped the same
day, for in-stock products, the cut-off time is before 1:00pm (Pacific Standard
Time). All in-stock orders place after 1:00pm PST will be shipped out the next business
day.
Q: Can I select overnight option in the shipping?
A: Checkout page will provide different delivery
method determined by your location. If there are questionable options or options
that don’t exist. Please do not hesitate to contact us for support.
Q: My tracking is showing up as "NOT FOUND" Why is that?
A: The tracking number will not register any information
until shipping carrier take possession of the shipment. Please wait minimum of 24-48 hours
and try again. If there are still issues, please contact our support team.
Q: How do you ship?
A: Prior to packing, our assembly and testing teams will
adhere to stringent OQC or outgoing quality control process. We inspect all
products for any cosmetic issues, system operability, and the update system to
the latest available firmware. Once the product passes our OQC lists, it is
carefully packed and the shipped.