Shipping Policy

Thank you for shopping with Digifast and understand that you will be able to reach us via e-mail or phone for any additional inquiries. Please read the important information below carefully before placing your order. By ordering from our website you are agreeing with the terms and condition below.

Digifast will ship throughout the USA, and global. If you are located outside USA, and cannot checkout your cart because of shipping unavailability,  please contact us. We will determine if it is cost-effective to ship to your location, and arrange shipping. If not, we will refer you to our other country regional partners near you.

Digifast will ship out your order:

1. When full, verified payment is received.
2. With a tracking number by Fedex Ground only, unless stated otherwise.

We will be free from responsibilities of any duties, customs fees, broker fees, and/or tax related fees outside of the U.S.

We will only be responsible for sending the package to UPS, FedEx, DHL, and USPS.

If the package is lost or stolen, it is the end-user’s responsibility to contact the local law enforcement and to file a claim with the shipping carrier.

Free Shipping Policy

Free shipping is only available for the contiguous 48 states of United States of America with an order more than $750 USD before taxes except in the following conditions listed below, where a shipping fee will be charged at actual cost:

• Over-sized shipment
• Order exceeds 60lbs in weight
• There is a special handling requirement
• Customer selects expedited shipping
• Customer is shipping to Hawaii, Alaska, and Puerto Rico.
• Second delivery attempts. (defined as the carrier having to attend the customer site a second time, having been turned away the first attempt)
• CD/DVD/Blu-ray related products

All returns with free shipping will be subjected to mandatory 15% re-stocking fees and actual shipping costs deducted.

Same day Shipping

Orders received before 1 PM Pacific Standard Time (PST) will ship the same day, provided the requested product is in stock at the time the order is processed. After the cut-off time the order will be ship out generally the next working business day. In some rare instances, the product might be shipped out later due to national holiday or other unforeseen circumstances.

Short Shipment

When you receive your shipment, please verify all cartons indicated on the invoice are present. We may not accept liability for shipments claimed as shortage, where the recipient has not signed for the number of cartons received (signing for number of skids or pallets is not acceptable).

Shipping discrepancies, including short shipment requests, need to be submitted within 14 days of receipt for investigation. Shipping discrepancies submitted over 14 days will be investigated at the discretion of Digifast.

Damaged/Defective Shipment

Please report a DOA product within 48 hours from the package delivered date. If 48 hours has passed, we can only follow the normal RMA Warranty procedure.

Refused Shipment

Unless the shipment is refused due to an error we made, or the package is visibly damaged, a $50 charge will be applied to the refused shipments.

Back-ordered Items

Backordered products require longer lead-times around 7-10 days. For a more defined and concrete lead-time quote for your specific product, please do not hesitate to contact our friendly Digifast staff at (877) 311-9068, ask us on livechat, or e-mail us at info@digifast-usa.com.

Shipment Reimbursement 

Any shipment reimbursement is NOT guaranteed. Digifast only reimburses reasonable amount based on the shipping carrier able to offer.