There are a few important things to keep in mind when returning a product, you purchased online directly from Digifast, as customer have 14 calendar days to return an item from the date you received it.

Only items that have been purchased directly Digifast-usa.com can be returned to Digifast. Digifast products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Digifast will accept for return for defective merchandise purchased at Digifast USA website, within 14 days of purchase. All merchandise returned to Digifast must be in the original packaging with all original items (such as manuals, cables, etc.) accompanying the merchandise and a copy of the invoice/packing slip and RMA form included to be eligible for return. If your merchandise is not returned with all original items or if the items are damaged, Digifast may in its sole discretion either reject the return entirely or accept your return but reduce the amount of your refund credit by the value of the missing or damaged items. Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Digifast Direct, in its sole discretion, to be defective.

(Please see fonts in red below for terms on refund qualification, non-refundable, and restocking fee)

  • If you wish to return a product that came with a free promotional item, such as a free memory card or mouse mats. If the free promotional item is not included with the return, Digifast may in its sole discretion either reject the return entirely or reduce the amount of your refund credit by the full retail price of the promotional gift.
  • Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Digifast, in its sole discretion, to be defective.

 

How to initiate return:

Fill out our support form and detail with your order number, serial number, product Name/ID, and date of purchase. Customer may contact us through livechat, phone, or e-mail for any support on the return process. For more additional information please e-mail info@digifast-usa.com.

Customer will be able to cancel their order within 1 hour after the order is placed, if for any reason customer decide to change their mind. Customer must notify the Digifast staff within the first hour after they submit their order on Digifast-usa.com.

 

*All international orders are not applicable for return.

*All returns are subject to 10% restocking fee and shipping and handling fee are non-refundable. Restocking fee is waived if the product package is completely unopened and its content/product remain brand new.

*Final sale products are not eligible for return.

*Return and exchange only qualify for 48 contiguous United States, which exclude Alaska, Hawaii, and Puerto Rico.

*If customer does not have original packaging then they must contact Digifast first to discuss special condition (without original package there is no guarantee return will be accepted by Digifast)

 

Refund:

Once we receive your item and confirm it is in proper condition, a refund for the item purchased will be initiated immediately afterwards. The way your refund is processed depends on your original payment method.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3 to 5 business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If purchased via Paypal, then credit is issued directly to your Paypal account.

Products purchased from Digifast-usa.com using a special merchandise credit, then it will be refunded to you as a merchandise credit.

Items ordered online from Digifast that arrived damaged or incorrect please contact us through Livechat, info@digifast-usa.com, or at our customer support line of 877-311-9068 (PST 9am – 5pm)

 

Detailed overview of the Digifast RMA Merchandise Credit:

  • Can be apply toward to a new purchase.
  • Is subject to the available inventory on our Digifast webstore.
  • If we no longer carry the product model for which you're filing the claim, we will provide value equivalent to that of the closest replacement product available.
  • Is a one-time use code and does not retain any sort of monetary value.

 

Product Category

Warranty Period

Gaming Keyboard

1 year

Gaming Mice

1 year

Storage and Memory

3-5 years (Depends on Model)

Mouse Mat

30 day(s)

Device Cloner

1 year

Sockets and Consumable Parts

3 Months

 

M.2 Solid State Drive Warranty

Digifast Ace M.2 SSD Series

Warranty Period

256GB

5 years limited or 150 TBW

512GB

5 years limited or 300 TBW

1TB

5 years limited or 600 TBW

2TB

5 years limited or 1200 TBW


Digifast Chevron and Knight RGB M.2 SSD Series

Warranty Period

512GB

5 years limited or 300 TBW

1TB

5 years limited or 600 TBW

2TB

5 years limited or 1200 TBW